Reference Articles

How the website works

Three product groups, shared balance, and the typical flow for a new customer.

Change display currency and language

View prices in your currency, and read the website in your language.

Register and secure your account

Create an account with email, verify OTP, and enable two‑factor authentication.

How to Deposit Funds

Deposit using the correct currency you are viewing, and know what to prepare before making a transfer.

How to Withdraw Money

Withdrawal process, processing time, and required conditions for actual transactions.

How to buy an account

Find the right product, understand quantity discounts, and track your order after purchase.

How to buy foreign currency balance

Buy foreign currency from VNExchange at the listed exchange rate.

How to sell foreign currency balance

Sell to VNExchange, or sell to a partner via P2P ads.

How to order a service

What is the difference between fixed-price services and services that require consultation.

Dispute and Resolution Process

When you can open a dispute, what to prepare, and how the outcome is decided.

How to Contact Support

Two ways to submit a request, information you should prepare, and other contact channels.

How to join the community

Posting, commenting and the rules you need to know.

How to donate to a charity project

Browse active projects, read before you give, and see where the money comes from.

Register as a professional trader

For high-volume traders, or anyone buying large amounts on a regular basis.

Register as a partner

Buy balance directly from sellers at a better rate — and the insurance wallet requirement.

Careers

See what VNExchange is hiring for and how to send your application.